JAKARTA - Tokopedia, an Indonesian technology company, has just inaugurated Tokopedia Care in Yogyakarta and Semarang as a form of one of the company's DNA, Focus on Consumer. Tokopedia Care functions as the front line to ensure that Tokopedia services that are obtained by the community are the best and most trusted service quality.
Rudy A. Dalimunthe, VP of Operations, Tokopedia, said "Tokopedia is a trust business. Tokopedia Care's main focus is to provide the best service for all users, who have given us their trust, both to create opportunities to achieve more." Rudy added, “Tokopedia Care Team will always be available 24 hours a week to serve all Indonesian people, especially Tokopedia users."
Tokopedia Care services have been available to all users since the start of Tokopedia, namely in 2009. The significant growth of users from year to year has made Tokopedia see the need to establish the Tokopedia Care Tower in the West Jakarta area in 2018, then at this time Yogyakarta and Semarang.
As an Indonesian technology company that is inclusive, the existence of Tokopedia Care in Yogyakarta and Semarang opens opportunities for people outside Jakarta to join and grow with Tokopedia, including people with disabilities, to help answer user problems. On the other hand, Tokopedia user services now also utilize AI (Artificial Intelligence) technology through chatbots that help answer all customer questions more quickly and precisely. (LM)