JAKARTA - OYO Indonesia has reaffirmed its commitment to continue to provide the best service for guests in the country. This time, the company is partnering with OVO and GoPay as the leading e-wallets in Indonesia to integrate electronic payment systems in the OYO application. In addition to simplifying the payment and refund process for guests, this service also strengthens the implementation of health protocols in the OYO ecosystem through digitization, thereby reducing physical contact.
Agus Hartono Wijaya, Country Head of OYO Hotels and Home Indonesia said, "The integration of the e-wallet feature is our commitment to continuously improve services for guests in Indonesia. As a leading accommodation network that uses a technology approach as the company's DNA, we are also proactively innovating to digitize guests' stay experiences, especially in the midst of the current pandemic. The presence of this e-wallet is expected to simplify and speed up the refund and payment process, as well as reduce physical contact at point-of-purchase which is usually done at the hotel reception desk when making transactions,"
This e-wallet service can be used as a payment method and requesting refunds through the OYO application. After searching and booking the desired hotel on the OYO application, guests will be directed to choose a payment method, namely bank transfer, debit / credit card, or e-wallet.
Meanwhile, for the refund process, guests will receive a confirmation via email after submitting a refund process. Then guests can access the link in the email to fill in order details such as booking id, email, and telephone number. Then, guests can choose a payment method via e-wallet or bank transfer. After filling in the data, OYO will immediately process the request. (LM)