JAKARTA - The electricity sales of PT Perusahaan Listrik Negara (Persero) recorded an increase of 5.08% in December 2021 compared to the same period in 2020, which was triggered by the implementation of an automatic digitization system in customer service. Diah Ayu Permatasari, Executive Vice President of Corporate Communications and CSR at PLN said in an information disclosure quoted on Tuesday (31/5).
"PLN's service system, which was previously manual with lots of human intervention, has been replaced by an automated digital system that is automated and fast for customers," he said.
He referred to the application of the PLN Mobile, Yantek Mobile, and Virtual Command Center (VCC) applications. The implementation of this digital system suppresses PLN's business processes which have been considered complex, slow, convoluted, unmonitored, inefficient, and uncontrolled.
As of December 2021, PLN pocketed operating revenues of IDR 368.17 trillion, which came from the Electricity Sales business of IDR288.86 trillion, Customer Connectors of IDR493.43 billion, Government Electricity Subsidy of IDR49.79 trillion, and Compensation Income of Rp. 24.59 trillion. , and others IDR4.42 trillion.
The number of PLN customers will be 82.5 million as of December 2021, up from 79 million customers in the previous year and connected power rose to 151,985 Mega Vol Ampere (MVA) from 143,159 MVA. (LK/LM)