JAKARTA – The number of complaints from the public, both finding and feeling disadvantaged by illegal fintech sites/applications/accounts on behalf of Investree, has made this fintech lending pioneer further optimize Customer Support (CS) services as the company's front line in following up reports. Through the company's 3 (three) official CS channels, including email cs@investree.id, telephone 1500886, and Telegram @InvestreeBot, Investree is committed to helping solve various problems raised by customers consistently, especially those related to illegal fintech sites/applications/accounts on Investree’s name. Where Investree is always guided by the principle of reliable and easy-to-reach CS
Investree's Co-Founder & CEO, Adrian Gunadi, said, “For Investree, having a good product is not enough. The company must be able to feel its presence by our customers. To maintain the trust of Borrowers and Lenders, we invest in customer service or what we call Customer Support. In addition, we believe it is the key to long-term business success. For people who find, experience fraud, to financial losses by illegal fintech sites/applications/accounts on behalf of Investree or the Management Team, please report to Investree Customer Support. Our CS service is wide open to any complaints and is happy to help provide literacy on how to identify and prevent dealing with illegal fintech to customers as well as assistance to report to the authorities."
In optimizing CS services, Investree puts into practice a number of key initiatives. First, understand the products and services. Every Investree CS agent must understand Investree's products and services and their updates. Second, maintain a positive attitude. It is an obligation to always prioritize warmth and personalization. Third, respond quickly. CS Investree tries to solve every customer problem quickly and precisely. Fourth, proactively help solve problems. Investree anticipates customer needs before they even ask. Also to improve services, Investree conducts periodic surveys to collect suggestions and input from Borrowers and Lenders. And fifth, active listening and serving personally.
To reduce the risk of loss for users, Investree routinely reminds the public to access, log in, and carry out lending and borrowing activities only on the Investree platform through www.investree.id and the official Investree for Lenders (Android IOS) mobile application in order to avoid platform threats that are not responsible. (LM)